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FAQs

Transactional Shopping Cart Functionality


What are the costs to add shopping cart functionality to my Carolina Wholesale catalog?
You can equip your catalog with shopping cart functionality that will allow you to receive orders from your site for an annual licensing fee of $600. The annual licensing fee includes your first 1,000 transactions. If you exceed 1,000 transactions, you can purchase an additional 1,000 transactions for $500.

Additionally, if you want to process credit card transactions online, StructuredWeb can link your shopping cart to a credit card gateway (PayPal or Authorize.net) for an annual fee of $500. Separate fees, from Authorize,net or PayPal, will be charged to you for the real-time transmission of credit card payment information to your merchant account.


Can I purchase an ecommerce shopping cart without the credit card functionality?
Absolutely.  If a dealer merely wishes to receive live order data via the website and process orders in a conventional manner, that practice is followed by many dealers currently.  However, credit card processing obviously delivers guaranteed payments upfront which adds significant value from a cash flow basis.

What fees exist with the credit card gateway partners (Paypal or Authorize)?
Transaction fees charged by PayPal and Authorize.net for processing orders to a dealer's merchant account are consistent with transaction fees charged by traditional credit card companies. Typcially, these fees range from 1.9% to 2.9%.

What payment options can I offer to customers on my web site?
You can offer credit card and/or purchase order payment options on your web site.

Can I offer a faster check-out process to customers that want to order specific SKUs?
Yes. You can activate a "QuickOrder" feature that allows customers to quickly add products to a shopping cart by entering the SKUs, quantity and clicking "Add to Cart".

Can I customize the order form with questions I would like to ask customers before they submit an order?
Yes. You can add questions to the order form to collect valuable information and feedback from your visitors to improve your online business. You can specify which questions are required.  Questions can be structured in the following formats: multiple choice, single selection, or text box.

Can I customize the message my customers see after they place an order?
Yes. You can customize the text message that appears on your web site when a customer places an order.  You can also choose whether or not to send an email confirmation.

Can my customers see their order history?
Yes. StructuredWeb's portal technology allows you to create private log-in areas on your website for individual customers to view their order history.  If you are interested in learning more about portals, contact StructuredWeb at 888-806-4004.